Previous incidents

The issue has now been resolved, and availability is being returned correctly.

If you find your products are still not showing available on Viator you should reach out to our team or re-map via the backoffice which will trigger a refresh on the Viator side.

We recently updated adyen’s dispute handling. The change was designed to introduce a new status when a chargeback was issued that would prevent tickets from being used if they hadn’t already. This change unfortunately had a breaking compatibility with a new SDK version of the Adyen library that we were using in production. Once we noticed the name changes we immediately responded and fixed it in production within 30 minutes of noticing the error.

We have identified and fixed a root cause and now continue monitoring our systems.

A full root cause analysis (RCA) will be shared once available.

Thanks again for your patience.

All services are operating normally.

RCA
https://docs.google.com/document/d/18Pa8krgUsBjvmg6eY0qtEp6J8-VHlGg_uuaQvTgY6bc

The root cause has been identified and fixed. All services are operating normally.

RCA https://docs.google.com/document/d/1hXt0MrpB9kN6OKC6akbYxi9BVsqRtB0FcCWUkKDp2lQ

The issue has been fully resolved, and all systems are now operating as expected.