Previous incidents
Some dashboard users cannot sign in
Resolved Jan 27 at 09:10pm GMT
The incident has been resolved
1 previous update
Foreign Exchange (FX) Rate Availability
Resolved Jan 17 at 09:48am GMT
A detailed incident summary from the Ventrata Engineering team is now available here:
https://docs.google.com/document/d/1wt6qwaDZDBHEf8J2FMv_XFjgUOqVyI_63SmmttAe-ck
Executive Summary of the Report:
On the morning of January 17, our primary Foreign Exchange provider, OpenExchangeRates (OXR), experienced a data integrity issue where they continued publishing rates for the majority of currency pairs but with zero/null values. This resulted in zero/null values being pushed to our internal cac...
5 previous updates
Dashboard access briefly degraded
Resolved Dec 05 at 09:12am GMT
Dashboard access was briefly impacted between 09:48 and 10:12 CET as our authentication provider (WorkOS) was down.
None of our workloads or operations were impacted.
We apologize for the inconvenience if you had troubles signing in.
Ventrata ↔ Go City Connection Lookup & Redemption Errors
Resolved Dec 03 at 07:32pm GMT
Go City has confirmed that the underlying issue has been fixed. After monitoring the integration for some time, we are no longer seeing any errors. The connection and all pass lookups and redemptions are operating normally.
If you experienced any Go City errors during this incident, you can now redeem those passes in Ventrata. Should anything unexpected occur, please reach out to our support team via live chat in the Ventrata Dashboard.
2 previous updates