Previous incidents

Intercom has fully resolved and our support portal is working as expected.

The earlier outage affecting WorkOS (our authentication provider) and Intercom (our support platform) has been fully resolved.

Access to the Ventrata dashboard (backoffice) has been fully restored, and all systems are now operating normally.

We have finished our Root Cause Analysis, which you can find here.

Our team investigated the incident and determined the root cause, which has now been addressed. All systems are now functioning normally, and we will continue to monitor them to ensure stability.