Previous incidents
VivaWallet terminals are experiencing issues
Resolved Feb 24, 2026 at 3:22pm UTC
The issue has been resolved on VivaWallet side, which we have also confirmed with our customers.
For more details on the outage, please consult Viva statuspage: https://status.viva.com/incidents/01KJ81DDPVMF9PX1MR2T8SY9EP#updates
1 previous update
Some dashboard users cannot sign in
Resolved Jan 27, 2026 at 9:10pm UTC
The incident has been resolved
1 previous update
Foreign Exchange (FX) Rate Availability
Resolved Jan 17, 2026 at 9:48am UTC
A detailed incident summary from the Ventrata Engineering team is now available here:
https://docs.google.com/document/d/1wt6qwaDZDBHEf8J2FMv_XFjgUOqVyI_63SmmttAe-ck
Executive Summary of the Report:
On the morning of January 17, our primary Foreign Exchange provider, OpenExchangeRates (OXR), experienced a data integrity issue where they continued publishing rates for the majority of currency pairs but with zero/null values. This resulted in zero/null values being pushed to our internal cac...
5 previous updates
Dashboard access briefly degraded
Resolved Dec 5, 2025 at 9:12am UTC
Dashboard access was briefly impacted between 09:48 and 10:12 CET as our authentication provider (WorkOS) was down.
None of our workloads or operations were impacted.
We apologize for the inconvenience if you had troubles signing in.
Ventrata ↔ Go City Connection Lookup & Redemption Errors
Resolved Dec 3, 2025 at 7:32pm UTC
Go City has confirmed that the underlying issue has been fixed. After monitoring the integration for some time, we are no longer seeing any errors. The connection and all pass lookups and redemptions are operating normally.
If you experienced any Go City errors during this incident, you can now redeem those passes in Ventrata. Should anything unexpected occur, please reach out to our support team via live chat in the Ventrata Dashboard.
2 previous updates