Previous incidents

We’re happy to share that the issue affecting Viator Self-Mapping in the Ventrata interface has now been resolved.

Our team addressed the recent change on Viator’s side, and the product sync is now functioning as expected. Users can once again map and remap products directly from the Ventrata interface without issue.

🛠 No further action is needed—you can resume normal use of the self-mapping functionality.

📩 Need help?
If you continue to experience any issues, please don’t hesitate to reac...

The issue with transactional email delays has been fully resolved. All previously queued emails have now been successfully delivered, and the system is operating normally.

Our partner Adyen has released a Root Cause Analysis on their webpage, which you can find at the following link: https://www.adyen.com/knowledge-hub/mitigating-a-ddos-april-2025

Recent improvements have resolved the issue for most users. We’re continuing to monitor. If you’re still experiencing issues, please contact our support team via 24/7 live chat.

At 16:52 and 17:25 GMT yesterday, we experienced a 33-minute period of service degradation that caused all channels to either become unresponsive or significantly slower. We've completed a detailed investigation and identified the root cause as a sharp spike in traffic volume driven by aggressive pre-emptive loading of our checkout widgets. In response, we've refined the loading logic and increased service capacity tenfold. With these changes in place, we do not expect a recurrence.

The pre-...

Postmark resolved the incident. The impact was a subset of emails being wrongly delivered to SPAM folder of Gmail users. We continue investing effort into having better prevention and remediation options in place.

Postmark status updates https://status.postmarkapp.com/notices/bt3ky3r8zlaapqlo-increased-gmail-spam-reports

We implemented a temporary workaround to mitigate the root cause.

Root cause is still affecting Viva Wallet which continues to be down globally - we reached out to Viva Wallet and monitoring the issue. Once resolved on Viva Wallet side we will remove our temporary workaround.

We deployed pgbouncer to optimize database connections.
However, post-deployment, we encountered issues with shared advisory locks, resulting in application warnings and support escalations.
Our testing environment did not replicate the application's use of advisory locks. A rollback has been performed.
We are investigating solutions and will conduct more comprehensive testing before future deployments.

We have successfully deployed a major update to our dashboard project, migrating from Rails 7.1 to Rails 8.0. While this update has been thoroughly tested, we are encountering some minor issues post-migration and are actively addressing them.

Additionally, as part of the migration, we have disabled legacy, non-supported API URL paths like https://api.ventrata.com/api/* and https://api.ventrata.com/api-octo/*, which caused issues for select API connections, including with OTAs such as GetYour...