Previous incidents
Emergency database failover
Resolved Mar 29, 2026 at 12:15pm UTC
All services are operating normally.
RCA
https://docs.google.com/document/d/18Pa8krgUsBjvmg6eY0qtEp6J8-VHlGg_uuaQvTgY6bc
2 previous updates
Investigating: API Degradation
Resolved Mar 28, 2026 at 5:36pm UTC
The root cause has been identified and fixed. All services are operating normally.
RCA https://docs.google.com/document/d/1hXt0MrpB9kN6OKC6akbYxi9BVsqRtB0FcCWUkKDp2lQ
2 previous updates
Outage on Custom Backoffice Portals
Resolved Mar 18, 2026 at 5:47pm UTC
The issue has been fully resolved, and all systems are now operating as expected.
1 previous update
VivaWallet terminals are experiencing issues
Resolved Feb 24, 2026 at 3:22pm UTC
The issue has been resolved on VivaWallet side, which we have also confirmed with our customers.
For more details on the outage, please consult Viva statuspage: https://status.viva.com/incidents/01KJ81DDPVMF9PX1MR2T8SY9EP#updates
1 previous update
Some dashboard users cannot sign in
Resolved Jan 27, 2026 at 9:10pm UTC
The incident has been resolved
1 previous update
Foreign Exchange (FX) Rate Availability
Resolved Jan 17, 2026 at 9:48am UTC
A detailed incident summary from the Ventrata Engineering team is now available here:
https://docs.google.com/document/d/1wt6qwaDZDBHEf8J2FMv_XFjgUOqVyI_63SmmttAe-ck
Executive Summary of the Report:
On the morning of January 17, our primary Foreign Exchange provider, OpenExchangeRates (OXR), experienced a data integrity issue where they continued publishing rates for the majority of currency pairs but with zero/null values. This resulted in zero/null values being pushed to our internal cac...
5 previous updates