Previous incidents

Dashboard access was briefly impacted between 09:48 and 10:12 CET as our authentication provider (WorkOS) was down.

None of our workloads or operations were impacted.

We apologize for the inconvenience if you had troubles signing in.

Go City has confirmed that the underlying issue has been fixed. After monitoring the integration for some time, we are no longer seeing any errors. The connection and all pass lookups and redemptions are operating normally.

If you experienced any Go City errors during this incident, you can now redeem those passes in Ventrata. Should anything unexpected occur, please reach out to our support team via live chat in the Ventrata Dashboard.

Intercom has fully resolved and our support portal is working as expected.

The earlier outage affecting WorkOS (our authentication provider) and Intercom (our support platform) has been fully resolved.

Access to the Ventrata dashboard (backoffice) has been fully restored, and all systems are now operating normally.