The earlier outage affecting WorkOS (our authentication provider) and Intercom (our support platform) has been fully resolved.

Access to the Ventrata dashboard (backoffice) has been fully restored, and all systems are now operating normally.

AWS implemented a fix and we are seeing significant signs of WorkOS (authentication provider) recovery.

AWS status page https://health.aws.amazon.com/health/status

We will provide an update in 30 minutes.

We have set up an alternative support channel via email at support@ventrata.com until our support platform (Intercom) comes back online.

We’ll post another update in 30 minutes or as soon as the issue is resolved.

The Ventrata dashboard (backoffice) and support platform (Intercom) are currently unavailable due to an outage affecting our authentication provider, WorkOS, which appears to be related to ongoing issues in AWS us-east-1

AWS Status https://health.aws.amazon.com/health/status
WorkOS Status https://status.workos.com/incidents/b178c1kxt0g3

All other parts of Ventrata — including the Checkout API, OCTO API, and Terminal API — remain fully operational.

We’ll post another update in 30 minutes or as soon as the issue is resolved.

Dashboard (dashboard.ventrata.com) is currently unavailable due to an outage affecting WorkOS, our authentication provider. You can track their status at status.workos.com.

All other parts of Ventrata — including the Checkout API, OCTO API, and Terminal API — remain fully operational.

We’ll post another update in 30 minutes or as soon as the issue is resolved.