Previous incidents
Intercom (Support Platform) Degraded
Resolved Oct 21, 2025 at 04:11pm UTC
Intercom has fully resolved and our support portal is working as expected.
1 previous update
Dashboard (backoffice) in unavailable
Resolved Oct 20, 2025 at 10:30am UTC
The earlier outage affecting WorkOS (our authentication provider) and Intercom (our support platform) has been fully resolved.
Access to the Ventrata dashboard (backoffice) has been fully restored, and all systems are now operating normally.
4 previous updates
Adyen Terminals Failing Initialization
Resolved Sep 19, 2025 at 09:14am UTC
We have finished our Root Cause Analysis, which you can find here.
8 previous updates
Dashboard reports are slow
Resolved Aug 19, 2025 at 11:52am UTC
Our team investigated the incident and determined the root cause, which has now been addressed. All systems are now functioning normally, and we will continue to monitor them to ensure stability.
1 previous update