Previous incidents

Postmark resolved the incident. The impact was a subset of emails being wrongly delivered to SPAM folder of Gmail users. We continue investing effort into having better prevention and remediation options in place.

Postmark status updates https://status.postmarkapp.com/notices/bt3ky3r8zlaapqlo-increased-gmail-spam-reports

We implemented a temporary workaround to mitigate the root cause.

Root cause is still affecting Viva Wallet which continues to be down globally - we reached out to Viva Wallet and monitoring the issue. Once resolved on Viva Wallet side we will remove our temporary workaround.

We deployed pgbouncer to optimize database connections.
However, post-deployment, we encountered issues with shared advisory locks, resulting in application warnings and support escalations.
Our testing environment did not replicate the application's use of advisory locks. A rollback has been performed.
We are investigating solutions and will conduct more comprehensive testing before future deployments.

We have successfully deployed a major update to our dashboard project, migrating from Rails 7.1 to Rails 8.0. While this update has been thoroughly tested, we are encountering some minor issues post-migration and are actively addressing them.

Additionally, as part of the migration, we have disabled legacy, non-supported API URL paths like https://api.ventrata.com/api/* and https://api.ventrata.com/api-octo/*, which caused issues for select API connections, including with OTAs such as GetYour...

We've identified and resolved an issue affecting bookings where TICKET was the only supported delivery method in QRCODE or BARCODE format.

📅 Impact Timeframe:
Bookings confirmed or updated between February 14, 2025, 3:08 PM GMT and February 15, 2025, 2:47 PM GMT

⚠ Issue:
For affected bookings, QRCODE or BARCODE formats were missing if the product only allowed TICKET delivery. However, PDF_URL was still provided as a fallback where supported.

✅ Resolution:
The issue has been identified and ...