Maintenance

What is happening?

As part of our ongoing infrastructure improvements, we will be removing several old, unused static IP addresses from our network.

Who is affected?

This change only affects customers who have explicitly whitelisted our static IP addresses in their firewalls, network security rules, or application configurations.

Impact

This change will not cause any downtime or loss of connectivity to our services.

The primary goal of this action is to protect our customers from...

We will be performing routine maintenance on our database instances. The scheduled maintenance window is 30 minutes; however, we expect no service impact and near-zero downtime (typically less than one second).

Upgrade has completed successfully.

As historical booking references are still being updated, some pre-existing Go City reservations may temporarily return an error on redemption. This is expected to clear within the next 20–30 minutes as the update process finalises.

We continue to monitor the integration, and all remaining updates are progressing as expected.

Due to Viator infrastructure work in preparation for a new API version and related upgrades, pricing-over-API (also referred to by Viator as recurring price sync) cannot be enabled for products on newly created Viator connections from now until approximately January 15, 2026.

Any products mapped during this period will be created without pricing-over-API enabled. Pricing will be taken from the Viator Supplier Management Center (https://supplier.viator.com/) and should match the pricing confi...

The scheduled maintenance has been successfully completed, and all upgrade work is finished.
All services are back online and operating normally.
Total downtime remained within the expected <10 minutes.