Previous incidents
Root Cause Analysis: Elevated errors and latency on 30 June 2026
Resolved Jun 30, 2026 at 5:30pm UTC
What happened
On 30 June 2026, between 5:26 PM and 5:34 PM UTC, the platform experienced
elevated latency and a number of failed requests over an approximately
eight-minute window. The issue began during planned database maintenance and
was fully resolved by 5:34 PM UTC. No customer data was lost or corrupted.
What caused it
The incident was triggered by planned maintenance on our primary database,
which briefly required locking parts of the database. At the same time, a
high-frequency...
Official Post-Mortem: Database Instability (June 19 to 21)
Resolved Jun 22, 2026 at 11:00am UTC
Between June 19 and June 21, Ventrata experienced four brief periods of service disruption due to automated restarts on our primary database instance. Adjusted to UTC, the specific downtime windows occurred on June 19 from 14:00 to 14:10 UTC and 19:23 to 19:27 UTC, June 20 from 11:21 to 11:23 UTC, and June 21 from 17:51 to 17:57 UTC. All systems automatically recovered within minutes of each incident. The underlying database migration has since been successfully completed, and permanent archi...
Dashboard is unavailable
Resolved Jun 19, 2026 at 2:10pm UTC
Service appears to be returning to normal. We are continuing to monitor the situation closely and will provide further updates.
2 previous updates
Transactional Email Delivery Delays
Resolved Jun 4, 2026 at 11:41pm UTC
Transactional email delivery is showing signs of recovery after the earlier degraded performance from our email provider. The provider has marked the incident as resolved, and we are seeing the backlog of queued messages continue to decrease.
Some emails may still be delayed while the remaining backlog is processed. We will continue to monitor delivery performance and provide further updates if needed.
1 previous update
Viator Availability for Free-Sale Products
Resolved May 29, 2026 at 7:15pm UTC
The issue has now been resolved, and availability is being returned correctly.
If you find your products are still not showing available on Viator you should reach out to our team or re-map via the backoffice which will trigger a refresh on the Viator side.
1 previous update
Issue affecting payments
Resolved May 23, 2026 at 4:14pm UTC
We recently updated adyen’s dispute handling. The change was designed to introduce a new status when a chargeback was issued that would prevent tickets from being used if they hadn’t already. This change unfortunately had a breaking compatibility with a new SDK version of the Adyen library that we were using in production. Once we noticed the name changes we immediately responded and fixed it in production within 30 minutes of noticing the error.