Previous incidents
VivaWallet terminals are experiencing issues
Resolved Feb 24 at 03:22pm GMT
The issue has been resolved on VivaWallet side, which we have also confirmed with our customers.
For more details on the outage, please consult Viva statuspage: https://status.viva.com/incidents/01KJ81DDPVMF9PX1MR2T8SY9EP#updates
1 previous update
Some dashboard users cannot sign in
Resolved Jan 27 at 09:10pm GMT
The incident has been resolved
1 previous update
Foreign Exchange (FX) Rate Availability
Resolved Jan 17 at 09:48am GMT
A detailed incident summary from the Ventrata Engineering team is now available here:
https://docs.google.com/document/d/1wt6qwaDZDBHEf8J2FMv_XFjgUOqVyI_63SmmttAe-ck
Executive Summary of the Report:
On the morning of January 17, our primary Foreign Exchange provider, OpenExchangeRates (OXR), experienced a data integrity issue where they continued publishing rates for the majority of currency pairs but with zero/null values. This resulted in zero/null values being pushed to our internal cac...
5 previous updates