The incident has been resolved. Adyen have fully identified the underlying issue and will be producing a root cause analysis (RCA), which we will circulate once available.

We have received client reports and identified additional terminals that have not yet received the fix. We are working closely with Adyen to complete the rollout as quickly as possible.

The issue has been fully resolved. Please restart your Adyen terminal(s) if you continue to experience problems, and reach out to our support team if issues persist.

A fix has been identified and is now being rolled out. We expect the rollout to be fully completed within the next 30 minutes. If you continue to experience terminal initialization problems after that time, we recommend restarting your Adyen terminal(s).

We continue to actively investigate this issue with Adyen and are working on a mitigation. Further updates will be shared within the next 30 minutes.

The workaround did not work in all cases, and we continue to pursue both a full solution from Adyen and replacement workaround as quickly as possible. We’ll provide a further update in the next 30 minutes.

We have identified the problem and continue to work with Adyen on a resolution. In the mean time we are preparing a hotfix that will provide a potential workaround that should be ready in the next 30 minutes

We are currently aware of an issue affecting Adyen terminals in the United States. Impacted devices are failing to complete the initialization process and are therefore unable to process transactions.

Our team has confirmed that this is isolated to US terminals. We are actively escalating the matter to Adyen for further investigation and resolution.

We will provide updates here as soon as more information becomes available.