Travel Curious and Hotelbeds have both acknowledged the urgency and impact of this incident. Travel Curious’s engineering team is looking into possible solutions. We are waiting for further updates and will post here as soon as we have more information.

We are aware that availability and pricing shown on Hotelbeds for products connected through Travel Curious (previously known as Redeam) may be out of date.

On 5 Nov 2026 around 15:05 UTC, Travel Curious introduced a new API rate limit without prior notice. It caps availability and pricing updates at 120 per hour, shared across all suppliers on the connection. Before the change, several thousand updates per hour were accepted.

With this limit in place, Ventrata cannot keep availability and pricing on this connection accurate. Many changes now only reach Hotelbeds through Travel Curious’s daily refresh, which can take up to 24 hours. This includes sold-out or closed time slots. Suppliers who frequently add new availability or use dynamic or variable pricing are the most affected. All other connections are unaffected.

We have escalated this to Travel Curious and Hotelbeds and are waiting for a fix.

If this is causing operational issues and you cannot accept out-of-date availability or pricing, we recommend deactivating your Hotelbeds connection via Travel Curious until the issue is resolved.

We apologise for the inconvenience and disruption, and we will post an update here when we have more information.