All services are online

A detailed incident summary from the Ventrata Engineering team is now available here:

https://docs.google.com/document/d/1wt6qwaDZDBHEf8J2FMv_XFjgUOqVyI_63SmmttAe-ck

Executive Summary of the Report:

On the morning of January 17, our primary Foreign Exchange provider, OpenExchangeRates (OXR), experienced a data integrity issue where they continued publishing rates for the majority of currency pairs but with zero/null values. This resulted in zero/null values being pushed to our internal cac...

Due to Viator infrastructure work in preparation for a new API version and related upgrades, pricing-over-API (also referred to by Viator as recurring price sync) cannot be enabled for products on newly created Viator connections from now until approximately January 15, 2026.

Any products mapped during this period will be created without pricing-over-API enabled. Pricing will be taken from the Viator Supplier Management Center (https://supplier.viator.com/) and should match the pricing confi...